Terms & Complaints

The website www.novaq.no is owned and operated by Novaq AS (org. no. 937 326 629). These guidelines apply to your use of the website. Purchases of services and products are governed by the terms below.

Novaq is a technology company that develops, owns and operates digital solutions. Among other things we deliver digital platforms, business systems, automation and AI agents, content and campaigns, data and security services, as well as advisory, courses and e-modules. Specific deliveries are agreed in writing.

Free reviews, checklists, guides and templates on the website are general guidance and non-binding. Novaq is not responsible for the outcome of applying the advice.

We work to keep the information on the website correct and up to date, but we cannot guarantee that it is always complete, correct or current. Prices and service descriptions on the website are not binding offers. Binding terms follow from an offer, order confirmation or order. Use of the website, and of websites you visit through links from it, is at your own risk.

All content on the website, including text, design, graphics, logos, structure and technical solutions, belongs to Novaq AS or our licensors. You may read, display and print content for your own use. You may not copy, publish, adapt or use the content commercially or in competing business without written consent. The name Novaq and our logos may not be used without consent.

You are welcome to link to novaq.no, as long as no impression of cooperation or endorsement is given without an agreement. We are not responsible for the content of websites we link to.

Novaq AS is the data controller for personal data we collect through the website, for example when you contact us, book a meeting, use the chatbot or buy products. What data we process, why, how long we keep it and what rights you have is described in the privacy policy. You can request access, correction or deletion at any time by contacting hello@novaq.no.

The website uses cookies. Strictly necessary cookies are used so the website works. Other cookies, for example for statistics and marketing, are used only if you consent. You can change your consent at any time. Read more in the cookie policy.

Our General Terms (version 4.0, October 2026) apply to all services, solutions, software and digital products Novaq delivers to business customers.
Download General Terms for Business Customers (PDF)

Our Purchase Terms for Consumers (version 1.0, October 2026) apply when you, as a private individual, buy courses, e-modules, templates and other digital products on novaq.no.
Download Purchase Terms for Consumers (PDF)

In case of conflict, the Norwegian version of the General Terms prevails.

We want to resolve problems quickly. Contact us at hello@novaq.no and include:

• your name, and company name and organisation number if you are a business customer;
• order number or which service it concerns;
• a description of the matter, with relevant documentation.

We handle complaints as quickly as possible and try to find a solution together with you.

If you are a consumer and we cannot agree, you can ask the Norwegian Consumer Council for mediation. The case can then be brought before the Consumer Disputes Tribunal. For business customers, the dispute resolution in the General Terms applies.

We may update the website and these guidelines. Changes to purchase terms are notified as the terms themselves describe.

Novaq AS · Org. no. 937 326 629 · Olav M. Troviks vei 64, 0864 Oslo · hello@novaq.no